Privacy policy

In accordance with the General Data Protection Regulation (GDPR) that came into force on May 25, 2018, Solenn is committed to ensuring the protection of its users' personal data. This regulatory framework concerns all companies operating within the EU, including Solenn.

To ensure protection against data breaches or misuse of personal data, Solenn is obliged to inform you clearly about the processing of your personal data. We limit the collection of data to that which is necessary to ensure the proper execution of your orders and our associated services (such as online reservations or catalog requests).

FULL TRANSPARENCY ON YOUR DATA

We do not sell, rent or exchange your personal data to third parties. Your information remains exclusively in our possession.

PASSWORD AND PAYMENT SECURITY

Your passwords are encrypted and secured according to best practices. For payments, we work with reliable financial partners to ensure the security of your transactions, without ever storing your banking information.

DATA COLLECTION

Here are the types of data we collect:

Controls For all orders, we save your first name, last name, address, email address and telephone number to process and deliver your order.

Marketing With your consent, we use your email address to send you newsletters. You can unsubscribe at any time.

Service requests If you contact us with a specific request, we will use your information to respond to your inquiry.

Advertising We record anonymous navigation data in order to display personalized advertisements. You can manage these preferences via your browser settings.

COOKIES

Cookies enable us to personalize your experience on our site, track audience and memorize your shopping cart. You can manage cookies through your browser settings.

DATA RETENTION

Your data is kept for as long as is necessary for the purposes for which it was collected. It is then archived with reinforced protection measures and limited to certain legal purposes.

YOUR RIGHTS

You have the right to request access, rectification or deletion of your personal data. You may also object to the processing of your personal data, request that it be limited or ported. For any modification not available from your customer account, please contact us at the following address support@solennbijoux.com.