The Solenn Brand
1Why choose Solenn?
Solenn is more than a jewelry brand; it's an expression of passion and craftsmanship, where each piece is designed with meticulous attention to detail. Unlike other jewelers, Solenn focuses on authenticity and personalization, offering each customer the opportunity to participate in the creation of his or her jewelry, making each piece truly unique.
2Where is Solenn jewelry made?
All Solenn jewelry is meticulously handcrafted in our workshop near Bordeaux. We use traditional methods enriched by modern innovations to guarantee quality and durability.
3Does Solenn have any physical stores?
Solenn favors an intimate, personalized customer experience through its online site and exclusive events rather than traditional boutiques. We regularly organize pop-up stores and get-togethers in various locations to enable our customers to discover our creations in a personal way.
4Is it possible to buy Solenn jewelry during pop-up stores?
Yes, our pop-up stores and ephemeral events offer the opportunity to buy Solenn jewelry directly. These events are the perfect opportunity to explore our range, get personalized advice and live the Solenn experience.
5Does Solenn offer discount coupons?
Solenn occasionally offers promotions and coupons, especially during new product launches or special events. To stay informed of these offers and take advantage of our promotions, we encourage our customers to subscribe to our newsletter and follow us on social networks.
Orders and deliveries
1How much does delivery to Solenn cost?
Solenn offers free delivery within France. For international deliveries, charges vary according to destination and will be clearly displayed during the order process.
2What are the delivery times?
Our jewelry is prepared with care and precision, requiring 2 to 5 days for preparation. Once dispatched, please allow 2 to 3 days for France and up to 10 days for the rest of the world.
3Do you offer order tracking?
Absolutely. As soon as your order is dispatched, you'll receive a tracking number so you can follow its progress through to delivery.
Returns and Refunds
1How can I return a product?
If you are not completely satisfied with your purchase, you have 30 days to return the product in its original condition. See our returns page for full details of the procedure to follow.
2How does Solenn's refund process work?
Once we receive and validate the return of your product, the refund is made via the original method of payment. This process can take up to 14 days after receipt of the returned item.
Products & Services
1Where do your materials come from?
Our materials, including 14-carat gold filled and 925 silver, are sourced from reliable and ethical suppliers. We guarantee the quality and durability of every piece we manufacture.
2Is your jewelry made in France?
Yes, every piece of jewelry is carefully designed and handcrafted in our workshop near Bordeaux, ensuring artisanal quality and attention to every detail.
Security & Privacy
1How do you ensure transaction security on your site?
Our site uses advanced encryption protocols to secure every transaction. You can shop with confidence, knowing that your data is protected.
2What is your privacy policy?
We take the protection of your personal data very seriously. Your information is only used to process your orders and is never shared with third parties without your explicit consent.
